Welcome to Secure Wi-Fi by T-Mobile; Quick Start Guide [RJOVenturesInc.com]

Welcome to Secure Wi-Fi by T-Mobile; Quick Start Guide. Featured at RJO Ventures, Inc.

Secure Wi-Fi will provide protection from compromised Wi-Fi networks and help protect your data privacy by automatically encrypting unsecured Wi-Fi data traffic and can enhance poorly performing Wi-Fi data by seamlessly augmenting it with T-Mobile’s nationwide network. 

• Automatically starts when it detects a Wi-Fi connection; turns off when done -“Set and forget” mobile app for Android or iOS devices. 
• Automatically enhances poorly performing Wi-Fi by seamlessly augmenting it with cellular data
• Encrypts unprotected data end-to-end from the device to the internet
• Works on any Wi-Fi globally
• Requires a T-Mobile business plan or may be purchased on iOS through iTunes.

Let’s get started – Setting up Secure Wi-Fi is simple

Please ensure you are connected to the T-Mobile Network and proceed with the following: 

1. Download then open Secure Wi-Fi app. 

a. Android and iOS users are presented a consent / agree screen the first time the app is opened. 

b. After accepting the Secure Wi-Fi, it will automatically authenticate then check for service. No Login required! 

2. Android Only: Carrier Hub Magenta

a. If prompted to install the Carrier Hub application, please download, and accept permissions requests. The Carrier Hub Magenta application enables authentication, and the app will not be able to check for service or be able to activate without it.

Let’s get started – Setting up Secure Wi-Fi is simple

3. Next, you will need to ‘Enable the VPN’ 

a. iOS has 4 prompts: Allow VPN then your Apple ID 

• Share Anonymous Wi-Fi Data (yes/no) – this is for operational metrics only, the app does not share any personally identifiable user or usage information. 
• Send you notifications (Allow/Don’t Allow) – select “Allow” which will ensure you are warned if there is a problem detected and notified of protection status. No marketing or other types of notifications will ever be sent through the app.

b. Android has 1 prompt: Connection request OK 

4. Congratulations, you are now protected! 

a. The app will automatically turn on whenever you connect to a Wi-Fi network and then turn off when you disconnect. It’s that simple. 

a. (iOS)

b. (Android)

Getting to know the app 

Android 

iOS

Android Options 

iOS Options

More info (Android and iOS)

Submit a Problem Report (Android and iOS)

Status and main 

On/Off switch 

A session starts when your device connects to a Wi-Fi network and ends when it disconnects 

Toggle between Protected and Enhanced session stats

Status and main On/Off switch 

Tap this circle in the app to learn more

Puts the app in manual mode if you want to turn it on and off yourself

Disables warnings – only used if you have turned off automatic protection

Uses Cellular to enhance poorly performing Wi-Fi data

The Do-not warn list contains a list of Wi-Fi networks that do not receive notifications. Tap to manage this list. (This functionality required location permissions for the app.)

Turn off sharing of Data -  this is for operational metrics only, the app does not share any personally identifiable user or usage information.

Links to policies and terms

Unique and anonymous app ID and Version#

Having issues with the app? Let us know by tapping on the Submit a Problem Report link. 

Check the FAQ’s first!

For application specific issues, send us a clear and detailed statement of the issue. Our support team will respond to you as soon as we can. Make sure you send the debugging information or we may not be able to help.

Some Wi-Fi networks may be compromised, and the application will show a Suspicious Wi-Fi warning.  It is recommended to discontinue use of that Wi-Fi network.

iPhone and iPad only–Purchasing options

If you are not already subscribed you will see this screen.  

-If you are the account owner you can add the service to your T-Mobile Business account.  

-If you see this screen, and recently added the service to your T-Mobile account, tap on the Check Subscription button. 

-You can also subscribe through iTunes if you wish to be billed through Apple. 

iTunes purchasing

1. Tap on the Subscribe button then tap Subscribe again to start the iTunes purchase process. 

2. iTunes will prompt you to confirm your subscription and then may ask for your Apple ID information. 

3. After you have successfully subscribed you will see a confirmation. Some Wi-Fi networks may be compromised, and the application will show a Suspicious Wi-Fi warning.  It is recommended to discontinue use of that Wi-Fi network.